Shipping & Return
In general, we will ship out the hair in 24 hours (except Saturday and Sunday)
Item will arrive within 3-5 working days to normal countries . We offer free shipping to most normal countries via DHL/ UPS/ DPEX
We're not responsible for the following situations
1.Shipping address is incorrect, DHL won't able to find it .
2.Nobody be able to sign the package, DHL leaving at door,package stolen.
3.Signed by someone else you don not know which means malicious stolen .
Shipping Address Reminder
1.Express doesn't accept any address with P.O.Box
2.Please Ensure Your Address Is Correct,Changing Address After Parcel Left Factory Will Lead to additional expenditure
It is decided by the different country is policy and should be paid by buyer.you could leave us a message about the value you wan not us to write when placing the order.usually we write the hair as wig sample and lower value just to help you avoid the customs tax as possible as we can . you will get the original hair as your order shows.
We'll be responsible and full refunding for these circumstances
- We put wrong address which didn't match your given address
Do you accept returns?
Yes! Our customer satisfaction is our destination! Please feel free to return any eligible item within 7 days of receiving your original order.
- Items returned within 7 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
- Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
- Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
- Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
- After the return request has been authorized, the wigs can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.