FAQ

Q:How do I pay for an order?

A:To pay for your order on eullair, follow the steps below:

1) Select the order and click the "Pay Now" button

2)Choose paypal payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:

Credit cards: VISA, MasterCard, Paypal and American Express.

Interac:You can pay for your order online.please note that the card holder must have access to online banking.

Q:I can't track my order using the tracking number provided. What can I do?

A:If you can't track your order using the tracking number provided:

Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

A:Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.

Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.


Q:What if I forget my password?

A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".

Q:When will I receive my refund?

A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from eullair account. However, it may take 7-10 business days for it to display on your credit card statement .